Frequently Asked Questions
Q: Okay, I’m ready to reserve my rentals! What next? How does this work?
A: In order to secure our rental pieces and services, we require a signed contract and a non-refundable retainer payment of 50% of your grand total. The remaining balance is due two weeks prior to your pickup date.
Q: Do you have a minimum rental amount?
A: We do not have a minimum rental for you to pick up and return the items yourself.
Q: Do you deliver?
A: We don’t offer delivery services. Our props and surfaces are available for pickup, with safe, enclosed transportation.
Q: Where are you located?
A: Our warehouse showroom is located between Tampa and Orlando in Lakeland, Florida, just off the Polk Parkway, near I-4. Please contact us if you would like to see our inventory in person and discuss how it matches your vision for your upcoming shoot or production. We are available to meet by appointment only, Monday through Friday between 9:30am and 5pm.
Q: Can I make changes to my order after I’ve paid my retainer?
A: Yes, you can make any changes to your order up to the time your final payment is due (two weeks prior to your pickup date.) However, any changes must be of equal or higher value to those items already on your proposal or you will risk losing your deposit.
Q: What forms of payment do you accept?
A: We accept cash, check, most major credit cards, and Paypal. A valid ID card and credit card authorization form is required for all pickup orders.
Q: What is your mailing address?
A: Wish Rents, PO Box 2599, Lakeland, FL 33806