Frequently Asked Questions
Q: Do you have a price list?
A: Each of our rental pieces is priced individually. We will provide you with a custom quote based upon your selected items. Add the prop and surface inventory items you’re interested in to your wishlist and submit your list for a quote. We’ll get back to you soon with pricing.
Q: Do I need to visit your warehouse showroom?
A: It is not necessary to visit the warehouse, we can arrange the details over e-mail and the phone. If you would like to visit the warehouse, an appointment can be scheduled to view the rental items in person.
Q: What if I don’t find the item I am looking for on your web site?
A: Please get in touch with us. We may have it in our inventory even though it has not yet been photographed. We may also be able to source it for you.
Q: Where are you located?
A: Our warehouse showroom is located between Tampa and Orlando in Lakeland, Florida, just off the Polk Parkway, near I-4. Please contact us if you would like to see our inventory in person and discuss how it matches your vision for your upcoming shoot or production. We are available to meet by appointment only, Monday through Friday between 9:30am and 5pm.
Q: Where do you deliver?
A: We offer delivery services to the areas of Lakeland, Tampa, and Orlando. We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our warehouse. Our props and surfaces are available for pickup, with safe, enclosed transportation.
Q: Do you have a minimum rental amount?
A: We do not have a minimum rental for you to pick up and return the items yourself. Some rental items (including farm tables and upholstered furniture) are only available for pick-up to the trade.
Q: Okay, I’m ready to reserve my rentals! What next? How does this work?
A: In order to secure our rental pieces and delivery services, we require a signed contract and a non-refundable retainer payment of 50% of your grand total. The remaining balance is due two weeks prior to your pickup date.
Q: Can I make changes to my order after I’ve paid my retainer?
A: Yes, you can make any changes to your order up to the time your final payment is due (two weeks prior to your event date.) However, any changes must be of equal or higher value to those items already on your proposal or you will risk losing your deposit.
Q: Can I add to my Rental List prior to my pickup date?
A: Absolutely! If you see that we’ve acquired a new piece that you just have to have for your production, please just let us know! The rental fee for additional items will be due at the time of your final payment, with the remaining balance. Payment in full is required prior to order pickup unless a commercial account has been previously established.
Q: What forms of payment do you accept?
A: We accept cash, check, most major credit cards, and Paypal. A valid ID card and credit card authorization form is required for all pickup orders.
Q: What is your mailing address?
A: Wish Vintage Rentals, PO Box 2599, Lakeland, FL 33806