Frequently Asked Questions
Q: Do you have a price list?
A: Each of our rental pieces is priced individually. We will provide you with a custom quote based upon your selected items. Add the furniture inventory items you’re interested in to your wishlist and submit your list for a quote. We’ll get back to you soon with pricing.
Q: Do I need to visit your warehouse showroom?
A: It is not necessary to visit the warehouse, we can arrange the details over e-mail and the phone. If you would like to visit the warehouse, an appointment can be scheduled to view the rental items in person.
Q: What if I don’t find the item I am looking for on your web site?
A: Please get in touch with us. We may have it in our inventory even though it has not yet been photographed. We may also be able to source it for you.
Q: Where are you located?
A: Our warehouse showroom is located between Tampa and Orlando in Lakeland, Florida, just off the Polk Parkway, near I-4. Please contact us if you would like to see our inventory in person and discuss how it matches the vision for your upcoming event. We are available to meet by appointment only.
Q: Where do you deliver?
A: We deliver to Orlando, Lakeland, Tampa, Clearwater, St. Petersburg, Sarasota, the Beaches and the majority of the surrounding areas in Central Florida. Let us know if you are located outside the area; we enjoy a good road trip!
Q: What do you charge for delivery?
A: We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our warehouse. The Fee includes hand delivery, set-up in the location of your choice, and same day return pick-up when your event has wrapped. Our normal delivery/pick-up times are 9am-5pm, Monday through Saturday. We can also provide late night or next day pick-up, if needed, for an additional charge.
Q: Do you have a minimum rental amount?
A: Yes, the minimum rental amount is $500 not including delivery fees. We do not have a minimum rental for you to pick up and return the items yourself. Not all rental items (like the farm tables and larger upholstered pieces) are available for pick-up. See the previous question for delivery information.
Q: Okay, I’m ready to reserve my rentals! What next? How does this work?
A: In order to secure our rental pieces and delivery services, we require a signed contract and a non-refundable retainer payment of 50% of your grand total. The remaining balance is due two weeks prior to your event date.
Q: Can I make changes to my order after I’ve paid my retainer?
A: Yes, you can make any changes to your order up to the time your final payment is due (two weeks prior to your event date.) However, any changes must be of equal or higher value to those items already on your proposal or you will risk losing your deposit.
Q: Can I add to my Rental List prior to my event date?
A: Absolutely! If you see that we’ve acquired a new piece that you just have to have for your special day, please just let us know! We will require the 50% payment for any add-ons at the time of the request, with the remaining balance added to your final payment.
Q: Do you require a security deposit?
A: Yes, we require a 25% security deposit due two weeks prior to your event (at the same time as your final payment.) The deposit will be refunded within 10 days of successfully returning the items to our warehouse free of loss or damage. Any repair, cleaning, or replacement costs will be deducted from your deposit if necessary. A credit card authorization form is required for all pick-up orders.
Q: What forms of payment do you accept?
A: We accept cash, check, most major credit cards, and Paypal.
Q: What is your mailing address?
A: Wish Vintage Rentals, PO Box 2599, Lakeland, FL 33806